Reduce Your Costs And Increase Your Service Levels

Making the best use of your workforce is the mantra in todays’ market. Increasingly, multitasking within offices results in switchboards being undermanned; telephone calls get diverted to the wrong person or even lost altogether. If the caller gets a bad impression of your company chances are they won’t return.

The challenge for businesses is to reduce costs but increase service and that’s what we’ve been able to achieve at Callagenix with our Virtual Switchboard.

The Callagenix Virtual Switchboard takes responsibility for calls from the minute they come in, offering a number of automated options and directing those calls to their correct destination. Fully flexible, you set the various options including time that callers are held in a queue before being redirected to the hold music.

Peak time calls are dealt with as easily and without the need to rent extra lines. All Callagenix services can use multiple lines simultaneously, saving you money and instantly increasing the call handling service.

You decide how the Virtual Switchboard service deals with callers out of business hours, usually directing to an answer service or recorded message. You can retrieve all answer phone messages through a web based interface, or have them forwarded on via email. You can even set it to email or call you when a fax comes in.

Easy to operate – the Callagenix Virtual Switchboard allows you to choose your telephone number, specify which service options you’d like offered to callers. Then decide where each of those options is directed to; fax, email, another phone or mailbox. All calls can be preannounce which allows the recipient the chance to accept, reject, or divert the call.

Adding the Virtual Switchboard to your business means increasing your call handling ability to literally thousands per hour (for the full 24 hours), customised message prompts, up to 10 options per switchboard menu, you specify how many times menu options are repeated, you define what happens if no option is selected and you collect online call data and reports.

The only thing you need to know now is how quickly you can start using it.

Contact us for details